Shipping and Return Policy

Payment and Shipping

Do you offer priority or express shipping?

Yes, our priority shipping is in 1-3 business days. Express shipping is in 1-2 business days.


How long will it take for my package to arrive?

Delivery times may vary per U.S location. All packages should arrive within 5-7 business days on standard orders. This time does not include processing time.


How long is the processing time?

All orders are processed within 48hrs.


Are there shipping fees?

You’re in Luck, all items under 7lbs will receive free shipping.


How can I track my package?

Once orders have been processed you should receive a tracking number via email. 


Is Valen Victoria responsible for my package once its mailed?

No, we are not responsible for any packages once they have been delivered and processed through USPS.


Do you ship internationally?

Currently we do not ship internationally. We should domestic in the U.S. If you have additional questions, please email our customer service at


What are your forms of payment?

We accept Visa, MasterCard, American Express, Discover.


What shipping method do you use?

We use USPS.


Can I return my items purchased?

We offer 100% satisfaction guaranteed on our products. All sales are final and nonrefundable.


Can I exchange my purchase?

Yes, all purchase can be exchanged within the first 7 days of delivery. You must provide your receipt in the return package. All items must be returned in its original form, no altering, washing or installation. Customers are responsible for all exchange shipping fees. For exchanges, please email for address.